success for 7-Eleven

success for 7-Eleven Thailand

Homegrown IT success for 7-Eleven, Thailand-World Guide

The hugely complex retail system at Thailand’s largest chain of convenience stores, 7-Eleven, handles more than 5 million customers and 6 million sales records every day, and every aspect of it is monitored and operated by locally-developed business software.

The company responsible for the convenience-store giant’s IT systems is Gosoft ,Thailand, which began life as CP Seven Eleven’s Information Technology Department and was spun off four years ago as a fully-fledged software company. CP Seven Eleven later became CP All, and Gosoft remains a wholly owned subsidiary.

Chief operations officer Kosa Pongsupath said the company had handled the complex core systems of 7-Eleven, dealing with 4,700 outlets, 1,100 customers visiting each outlet per day, 800 suppliers and a total of 1,100 product items sold in a day. It also covers additional services such as Smart Purse, Counter Service, Nok Air ticket bookings, money transfers and product deliveries.